CRM Operations & Support Officer

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  • Belgium
    Location
  • English
    Language skills
  • Previous MSF experience as an asset
    MSF experience required
  • Full time
    Time allocation
  • Indefinite
    Length of contract
  • Open ended
    Contract type
  • Communication
    Expertise
  • On site
    Work model
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Médecins Sans Frontières (MSF) is an international humanitarian aid organization that provides assistance in more than 70 countries to populations in distress, to victims of natural or manmade disasters and to victims of armed conflicts, without discrimination and irrespective of origin, religion, creed or political affiliation. 

CRM Operations & Support Officer (m/f/x) – Brussels – MSF Belgium 

CONTEXT  

Within MSF’s Communication and Fundraising department in Belgium, the Support and Solutions team provides transversal and strategic support to key units including Info & Media, Public Engagement, Direct Dialogue and donors acquisition, Donor Retention and Strategic Partners, helping them enhance their impact through optimized digital tools, platforms, and user experiences. 

As the CRM Operations & Support Officer, you contribute to the smooth running of CRM processes that enable online and offline fundraising and marketing activities. Working closely with product owners and internal teams, you support campaign execution, ensure data accuracy, and help coordinate CRM tasks to deliver consistent and timely audience engagement. 

MAIN RESPONSIBILITIES 

  • Execute workflows, segmentation rules, and automations based on predefined specifications  
  • Maintain CRM data hygiene through regular audits, deduplication, and quality checks  
  • Support data imports and ensure accurate formatting, mapping, and validation of records  
  • Implement configuration changes and assist in system updates, user management, and testing  
  • Document operational procedures and contribute to internal guides and knowledge bases  
  • Analyze campaign performance, track KPIs, and assist in preparing reports with actionable insights  
  • Provide technical support to internal users, troubleshoot issues, and escalate when needed  
  • Collaborate with senior team members and cross-functional stakeholders to ensure timely and accurate delivery of CRM tasks  

REQUIREMENTS 

Education & Experience 

  • Minimum 2 years of experience with CRM systems, either Salesforce and/or HubSpot, preferably in a fundraising nonprofit (NGO) context; certifications are an asset 
  • Basic understanding of inbound marketing, lead nurturing strategies, and CRM best practices 

Competencies 

  • Strong attention to detail and consistency in executing routine tasks and quality checks  
  • Ability to follow structured procedures while proactively identifying areas for improvement  
  • Analytical mindset with a basic understanding of performance metrics and data visualization tools  
  • Clear written communication skills for documenting processes, updates, and user-facing materials  
  • Collaborative and empathetic approach to internal support, with a service-oriented mindset  
  • Motivation to contribute to humanitarian work and alignment with nonprofit values; prior exposure to Salesforce Non-Profit Cloud is strong asset  

Languages 

  • Proficiency in English, both spoken and written is mandatory 

CONDITIONS 

  • Expected starting date: As soon as possible 

  • Location: Brussels* (Belgium) 

*Due to legal administrative constraints, given the duration of the contract, candidates must already have the permanent right as Belgian or EU national, and/or valid work permit with mention of "Unlimited access to the labor market" to work in Belgium 

  • Contract type: Open-ended contract – full-time 

  • Salary according to MSF-OCB Head Office salary grid 

  • Meal Vouchers - Hospital Insurance (DKV) – Pension Plan – 100% reimbursement for public transportation costs 

  • Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment 

  • Adhere to the MSF Behavioral Commitments 

Deadline for applications: 18th of November 2025 

How to apply? 

➢ Submit your application via the 'Apply here' button     

➢ You will be directed to the online application form for this position    

➢It should take 5-10 minutes to complete. Thank you in advance for having your CV and motivation letter ready to upload (preferably in pdf format)   

Only shortlisted candidates will be contacted. 

MSF values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation. 

The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data. For more information, consult our privacy notice to job applicants.