Head of General Services and Facilities

CONTEXT

The MSF Operational Centre of Brussels (OCB) currently manages over 100 projects in 40 countries. The OCB Group comprises nine MSF sections (Belgium, Brazil, Denmark, Hong Kong, Italy, Luxembourg, Norway, South Africa and Sweden), as well as branch offices in Lebanon, Finland and Taiwan. 

OCB headquarters are hosted by MSF Belgium, with its main office located in Brussels. The approximately 11,000 m² building accommodates over 500 MSF staff (including OCB staff and staff from other MSF entities), as well as staff from other organisations renting part of the premises.

The building is managed by the Facilities Unit, which sits within the OCB General Directorate and is responsible for ensuring a safe, compliant, functional and sustainable working environment that meets the needs of staff and visitors and supports the organisation’s activities. Its scope covers both building and infrastructure management and the delivery of day-to-day workplace services for building users. The Unit today is organised into three sub-teams: Building Services, Transmission and Reception.

As Head of General Services and Facilities, you lead the Unit and oversee its current three sub-teams, ensuring the effective management of building infrastructure and the delivery of facilities and workplace services at OCB HQ in Ixelles. A facilities set up review was carried out leading to recommendations, including governance, policies and general organisation. This position is new and created as one of the outcomes of that review, with the intention to overall strengthen the management of general services and facilities and implement the recommendations together with the team members.

MAIN RESPONSIBILITIES

Define strategic priorities and investment planning

• Develop and maintain a multi-year General Services and facilities plan covering investments, maintenance, asset replacement, regulatory obligations, etc. to anticipate needs and support long-term planning
• Assess and prioritise investment needs and prepare documented proposals for management decision-making and approval

Lead the General Services team

• Coordinate team activities to ensure effective collaboration and continuity of services
• Address team and service-quality issues and ensure compliance with established procedures
• Provide operational backup and hands-on support across General Services activities when needed, including during colleagues’ absences or peak periods
• Manage the General Services team, including allocating responsibilities, setting objectives, monitoring progress, providing feedback and supporting staff development

Coordinate and manage major building projects and investments

• Lead the planning, coordination and monitoring of major building projects and investments, taking an active role in their implementation to ensure delivery within approved budgets and timelines
• Coordinate the involvement of relevant stakeholders and escalate matters requiring management arbitration or formal approval

Ensure financial oversight

• Prepare and oversee the annual General Services budget, monitoring expenditure, commitments and forecasts to ensure sound financial planning and the effective use of resources

Oversee building compliance and risk management

• Oversee and mitigate risks relating to building infrastructure and workplace services, including safety and prevention matters, in coordination with the SIPP (Internal Service for Prevention and Protection at Work/Service Interne de Prévention et de Protection au travail) and other relevant stakeholders
• Ensure compliance with applicable legal and regulatory requirements and oversee the follow-up of identified issues and corrective actions

Promote effective user communication and guidance

• Oversee user-facing communication to ensure users receive clear and timely information and guidance on General Services
• Ensure that General Services policies, procedures and guidance are developed, implemented and regularly reviewed, supporting consistent practices, clear responsibilities and effective service delivery

Oversee General Services activities and drive continuous improvement

• Oversee General Services activities, including building infrastructure and maintenance, contract and supplier management, workplace services, property and space management and response to user needs
• Oversee the implementation of recommendations from the 2026 General Services review
• Drive continuous improvement in user experience, operational efficiency and environmental sustainability
• Manage subletting arrangements, including agreements, tenant relations and the operational coordination of shared spaces

REQUIREMENTS

Education & Experience

• Relevant degree or professional qualification in facilities/building management, engineering, technical/logistics management or a related area of study is mandatory
• Minimum of 3 years’ professional experience in building management, people management, strategic planning, and vision-setting is mandatory
• Minimum of 5 years’ professional experience in project management, budget planning and management, and stakeholder engagement is mandatory
• Solid understanding of maintenance and infrastructure; procurement and contract management; safety and security requirements is mandatory
• Experience coordinating building-related projects, maintenance and procurement processes in the Belgian context, with knowledge of the Brussels regulatory framework is a strong asset
• Practical experience carrying out building maintenance, technical interventions and basic troubleshooting of building infrastructure and installations is an asset

Competencies

• Strategic thinking
• Leadership and team collaboration 
• Communication and interpersonal skills 
• Stakeholder management and relationship-building 
• Problem-solving and decision-making 
• Adaptability and continuous improvement

Languages

• Proficiency in English, both spoken and written, is mandatory 
• Proficiency in either French or Dutch is mandatory

CONDITIONS

• Expected starting date: As soon as possible
• Location*: Brussels (Belgium)
• Contract Type: Open-ended contract – Full-time
• Salary according to MSF-OCB Head Office grid  
• Meal Vouchers - Hospital Insurance (DKV) – Pension Plan – 100% reimbursement for public transportation costs  
• Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment  
• Adhere to the MSF Behavioral Commitments  

Deadline for applications: 3rd of December 2026

How to apply? 

➣ Submit your application via the 'Apply here' button  

➣ You will be directed to the online application form for this position  

➣ It should take 5-10 minutes to complete. Thank you in advance for having your CV and motivation letter ready to upload (in pdf format)

Only shortlisted candidates will be contacted.  

MSF values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.  

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